Of millennials use a search engine to find answers before making a call to get customer service.
Of people prefer self-service support over waiting for a reply.
Of calls come from customers who visited the company’s website first.
Building a customer knowledge is easy with Document360. Create a self-service knowledge base to empower your customers and serve them 24/7.
Enable your customer to solve issues on their own using self-service.
Use your customer knowledge base as a marketing channel to drive organic traffic.
Serve your customers with care and offer a concierge experience.
Reduce the workload of your customer support agents.
Offer customer support anytime, on any device, anywhere catering to their needs.
Deflect customer support calls and tickets as customers get quick responses.